Everything B2B importers and distributors need to know about sourcing vehicles from Xinbang. Don't see your question? Contact our team — we respond within 24 hours.
Q: What is the Minimum Order Quantity (MOQ)?
A: Our standard MOQ is 1 unit for trial orders. For ongoing B2B supply contracts, we recommend minimum orders of 5-10 units per shipment to optimize freight costs. Exclusive dealership agreements may require higher quarterly volume commitments.
Q: What pricing terms do you offer — FOB, CIF, or EXW?
A: We offer all three:
• FOB (Free on Board) — price includes delivery to the departure port (e.g., Shanghai, Tianjin, Chongqing). You arrange ocean freight and destination customs.
• CIF (Cost, Insurance & Freight) — price includes ocean freight and marine insurance to your destination port. We handle export customs and shipping.
• EXW (Ex Works) — you pick up the vehicle from our Chengdu facility and handle all transport.
Most first-time buyers choose CIF for simplicity; experienced importers with their own freight forwarders prefer FOB.
Q: How do I get a price quote?
A: Send us an inquiry via our Contact page, WhatsApp, or email with the model name, quantity, and your destination port. We provide a detailed FOB/CIF quotation within 24 hours, including unit price, estimated freight, and lead time.
Q: Are your prices negotiable?
A: Yes. Pricing is volume-based — larger orders receive better per-unit rates. We publish indicative FOB prices on our website for reference, but the final quote depends on order quantity, model configuration, and current factory allocation. Contact your account manager for a tailored offer.
Q: Do you offer both left-hand drive (LHD) and right-hand drive (RHD) vehicles?
A: Most models in our catalogue are LHD, which suits the majority of our export markets (Middle East, Africa, Central Asia, Latin America). Some models are available in RHD for markets such as Pakistan, Kenya, and the Caribbean. Please confirm RHD availability for specific models before ordering.
Q: What payment methods do you accept?
A: We accept the following methods for B2B orders:
• T/T (Bank Wire Transfer) — 30% deposit, 70% balance before shipment (most common)
• Letter of Credit (L/C) — irrevocable L/C at sight, minimum order value USD 50,000
• Western Union / MoneyGram — for small trial orders only (under USD 10,000)
All payments are made to our corporate bank account under Sichuan Xinbang Times Automobile Group Co., Ltd.
Q: What is your payment schedule?
A: Standard terms: 30% deposit upon signing the Proforma Invoice (PI) to lock the order and factory allocation; 70% balance before shipment, once vehicles pass PDI inspection and photos/videos are provided. For L/C terms, the full amount is payable at sight upon presentation of shipping documents.
Q: Can I get a refund if I cancel my order?
A: The 30% deposit is non-refundable once factory production/allocation has been confirmed, as we commit these funds to the manufacturer. If cancellation occurs before factory allocation, a partial refund may be negotiated. We recommend confirming all specs and quantities before placing the deposit.
Q: What shipping methods are available?
A: We offer two main shipping methods:
• RO-RO (Roll-on/Roll-off) — vehicles are driven onto the ship. Best for single vehicles or small batches (1-4 units). Cost-effective and faster for standard ports.
• Container shipping — vehicles are loaded into 20ft (1-2 units) or 40ft (3-4 units) containers. More secure, better for mixed models, and allows spare parts in the same container.
For land-locked Central Asian markets, we also arrange rail and truck transport via the China-Europe freight train or overland routes through Xinjiang.
Q: How long does shipping take?
A: Typical timelines from Chongqing/Shanghai port to major destinations:
• Middle East (Dubai, Jeddah): 18-25 days
• Southeast Asia (Manila, Jakarta): 10-15 days
• East Africa (Mombasa, Dar es Salaam): 25-35 days
• West Africa (Lagos, Tema): 30-40 days
• Latin America (Buenos Aires, Callao): 35-45 days
• Central Asia (Almaty, Tashkent): 12-18 days (rail/overland)
Add 7-10 days for vessel schedules and port operations. Your account manager provides real-time tracking after shipment.
Q: Which departure ports do you use?
A: Our primary export ports are Chongqing (nearest to our Chengdu HQ, for rail/river-sea intermodal), Shanghai (largest RO-RO hub), and Tianjin (for Central Asian overland routes). Port selection depends on destination and shipping method.
Q: Can I track my shipment?
A: Yes. After shipment, we provide the B/L (Bill of Lading) number, vessel name, and ETA. Your account manager sends weekly status updates until the vessel arrives at the destination port.
Q: What is PDI (Pre-Delivery Inspection) and does every vehicle get one?
A: Yes. Every vehicle undergoes a multi-point PDI before loading, covering: exterior paint and bodywork, engine/electrical systems start-up, tire and brake condition, fluid levels, interior functionality (AC, lights, infotainment), and odometer verification. A PDI report with photos is provided to the buyer before the 70% balance payment.
Q: Can I send a third-party inspection agent?
A: Absolutely. You are welcome to send SGS, Bureau Veritas, TUV, or any independent inspection agent to our facility or the departure port before shipment. We coordinate inspection logistics at no extra charge. The inspection fee is borne by the buyer.
Q: Are all vehicles brand new?
A: Our primary catalogue consists of brand-new vehicles sourced directly from authorized factories. We also offer used and pre-owned vehicle export for select models — these are clearly labeled and come with mileage and condition reports. Used vehicle availability is on request.
Q: What if a vehicle arrives damaged?
A: In the rare event of transit damage: (1) take photos immediately at the port before taking delivery; (2) file a claim with the carrier/shipping line within 7 days; (3) send us the documentation — we assist with the insurance claim process. Marine insurance under CIF terms covers transit damage. Vehicles are insured for 110% of the CIF value.
Q: What export documents do you provide?
A: Standard document package included with every shipment:
• Commercial Invoice
• Packing List
• Bill of Lading (B/L)
• Certificate of Origin (CO)
• Export Customs Declaration
• PDI Report (with photos)
• Vehicle Specification Sheet
Additional documents available on request: CCC certificate, emission certificate, homologation documents, GCC certificate (for Middle East), SONCAP (for Nigeria), and pre-shipment inspection certificates for specific markets.
Q: Can you help with homologation and import compliance for my country?
A: Yes. We have experience exporting to 30+ countries and are familiar with market-specific requirements:
• GCC countries — GCC Standardization Organization (GSO) certification
• West Africa — SONCAP (Nigeria), ECTN (various)
• East Africa — PVoC (Kenya, Tanzania, Uganda)
• Latin America — various homologation requirements
We recommend confirming your country's import regulations before placing an order. Your account manager can advise on required documentation.
Q: Do vehicles come with a Certificate of Origin?
A: Yes. A Certificate of Origin (CO) issued by CCPIT (China Council for the Promotion of International Trade) or customs is included with every shipment. For certain FTA-eligible destinations (e.g., ASEAN countries), we can provide Form E to help buyers benefit from preferential tariff rates.
Q: What types of NEVs do you export?
A: Our NEV catalogue includes Battery Electric Vehicles (BEV) and Plug-in Hybrid Electric Vehicles (PHEV) from BYD, Geely, and Changan. Current popular export models include BYD Seagull, BYD Seal, BYD Sealion, BYD Song Plus EV, Geely Xingyuan EV, and Changan Qiyuan Q07.
Q: Are NEV charging standards compatible with my country?
A: Chinese NEVs typically use GB/T charging ports (national standard). We advise buyers to confirm compatibility with local charging infrastructure before ordering. Options include:
• Using a GB/T-to-Type 2 / CCS adapter (we can supply)
• Requesting factory-installed dual-port configurations for certain models
• Sourcing home wall-box chargers compatible with your local standard
Your account manager can provide charging compatibility guidance for your market.
Q: What about NEV battery warranty for exported vehicles?
A: BYD, Geely, and Changan provide factory battery warranties (typically 8 years or 150,000 km) valid from the manufacture date. However, warranty service availability varies by destination country — factory warranty may not be honored in markets without an authorized service network. We recommend discussing after-sales arrangements with your account manager before ordering NEVs.
Q: Can you ship NEVs with lithium-ion batteries via RO-RO?
A: Yes. Most major shipping lines accept NEVs on RO-RO vessels under IMDG Class 9 (UN3171) dangerous goods provisions. Vehicles must have battery state of charge (SOC) at 30% or below for shipping. Container shipping is also available and may be preferred for destinations with strict DG regulations. We handle all DG documentation.
Q: What warranty coverage is included?
A: Vehicles come with the manufacturer's factory warranty as applicable (typically 3-5 years or 100,000-150,000 km for new vehicles, depending on brand). Warranty validity in the destination country depends on whether the manufacturer has an authorized service network there. We provide all warranty documentation for the buyer to register locally.
Q: Can you supply spare parts?
A: Yes. We offer spare parts supply as an add-on service. Common maintenance parts (filters, brake pads, belts, bulbs) can be included in the same container as vehicle shipments. For larger parts orders (body panels, engines, transmissions), we provide separate quotations with lead times of 2-4 weeks.
Q: Do you provide technical support after purchase?
A: Yes. Your dedicated account manager provides ongoing support for 12 months after delivery, including: troubleshooting guidance via WhatsApp/WeChat, spare parts sourcing, and coordination with factory technical teams for complex issues. For large-volume contracts, on-site technical training can be arranged.
Q: Do you offer exclusive dealership agreements?
A: Yes. For qualified partners, we offer Exclusive Dealership Agreements granting sole distribution rights for specified brands and models within a defined territory. Typical requirements:
• Minimum annual purchase commitment (varies by market)
• Registered local business with automotive sales license
• Showroom or warehouse capability
• Proven track record in automotive distribution
Contact us to discuss dealership opportunities in your market.
Q: Can I visit your facility in Chengdu?
A: Yes, we welcome buyer visits. Our office is located at No. 6, 1st Floor, Building 12, No. 139 Liuhe Road, Jinjiang District, Chengdu City, Sichuan Province, China. We can arrange factory tours at partner assembly plants with advance notice. Please contact your account manager to schedule a visit — we are happy to assist with visa invitation letters if needed.
Q: What languages does your team speak?
A: Our export team communicates in English, Arabic, Spanish, and Russian to serve our key markets. Each B2B buyer is assigned a dedicated account manager who speaks your preferred language.
Q: How long has your company been in business?
A: Sichuan Xinbang Times Automobile Group Co., Ltd. was founded in 2015 with a registered capital of RMB 500 million. We began as an automotive distribution company in Southwest China, expanded into export in 2021, and now serve 30+ countries with 90+ vehicle models across 6+ brands.
| Item | Details |
|---|---|
| MOQ | 1 unit (trial order) |
| Pricing terms | FOB / CIF / EXW |
| Payment | 30% T/T deposit + 70% before shipment; L/C at sight (USD 50,000 min) |
| Lead time | 15-30 days from deposit to shipment |
| Shipping | RO-RO or container; 10-45 days to destination |
| Departure ports | Chongqing, Shanghai, Tianjin |
| Brands | BYD, Jetour, Changan, KIA, Volkswagen, Geely |
| Vehicle types | New vehicles, NEV (BEV/PHEV), used vehicles |
| Inspection | PDI included; third-party inspection welcome |
| Languages | English, Arabic, Spanish, Russian |
| Quote turnaround | Within 24 hours |
Still have questions? Contact our export team: Email: li@xinbangcar.cn | WhatsApp: +86 15348191233. Or visit our Contact page for all available channels. We respond within 24 hours during business hours (Mon-Fri, 9:00 AM - 5:00 PM Beijing Time).
